How to order
If you have decided to co-operate with our company please be so kind and first fill out the registration form. After you register you will receive a special password from us.
The minimal order is 3 items of one kind.
Selected items will automaticly appear on your order blank.
Once you send the order everything will be saved in our system. You will receive the confirmation of your order by email. Please, double check the ordered items and prices.
If there is no colour specification in the colour card we do have all basic colours or their combinations.
You will be contacted in two working days by one of our representatives to specify the day of the arrival or other corrections.
The requirement for dispaching of your order is advance payment of 50% of the final price.
We will start the production of your order right after we receive the advance payment from you on ours account number KB 275258970277/100,CZ. Possible rebate will be deducted from additional charge.
Shipping or portage is not included in the price of the selected items. The costs for shipping or portage will be added to your order at the check out.
Payment options: - Money transfer order
After the payment our representative will give you a call to confirm the order. We will send you an email providing the information about the date of dispatching your order.
We will provide you with the invoice of your order which is also good as bill of sale and warrantee. You will also receive the instruction on how to clean and take care of our goods.
Please note that since all our water pipes are hand-made and not machine produced, they may not be perfectly symetric. We can not accept slight defects in the shape or height. There may also be a slight difference in colours since each piece is the original and it is impossible to make two identical pieces. You may return goods damaged during the transport. In this case please, take a photo of damaged product and email it to us immediately after you receive your order.
Our goods are put under strict check-out quality control.