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Business conditions


 Customers are required to get to know with these Terms and Conditions before they order any products from our store.

The subject of the contract of purchase between the customers and the seller is the obligation of the seller to deliver the ordered goods to the customer, and the obligation of the customer to accept the ordered delivery and to pay the arranged amount by arranged means to the seller.

These Terms and Conditions are a part of the contract of purchase between the customer and the seller.


You can order through our integrated Shopping Cart comfortably from your home 24 hours a day. Purchasing through our system is secure, fast, and easy. We also accept orders by email, phone, or in writing to our postal address.

Your order is accepted by us usually in a few minutes after you have confirmed it. A confirmation of accepting of your order will be sent to you via email. You will also be informed about the progress of dealing with your order (e.g. when it has been dispatched). We reserve the right to contact you by phone regarding some orders (e.g. a large and heavy order) for the purposes of confirmation or dealing with individual shipping options.

A cancellation of your order is possible until the order has been confirmed to you by us. You can cancel your order by email or phone; please always state your name, order number, and email address (in case of cancelling by phone). 

Dispatch Times

We do our best to deliver our products to you in a timely fashion. We start with production of orders the same day we receive your payment. Dispatching thus should not take longer than 3 business days from receiving your order. In case of large numbers of some items we recommend you to email us first in order to ensure we will be able to supply your large order at once and we will be glad to deal with you individually.

Payment Options

 Bank transfer:

Bank details: KB, a.s.Nový Bor
Account number: 27-5258970277/0100
IBAN: CZ3601000000275258970277

Please state the order number as the variable symbol.

The requirement for dispaching of your order is advance payment of 50% of the final price. We will start the production of your order right after we receive the advance payment from you. Possible rebate will be deducted from additional charge. We are not a VAT payee.


Shipping Price to European Union Countries and other Countries

Your order will be delivered to your address by post. We require the payment to be received before shipping. We do not charge you for any packing or handling fee.

Shipping to some countries

We ship orders up to 30 kilograms this way. For larger orders, please do not hesitate to contact us. We will be glad to arrange individual transport for you.

Its calculated according to the current tariffs of the Czech Mail. You will always know the amount paid for shipping before you confirm your order. You can send us the total amount to our bank account.

This document contains the rules of shopping in our internet store Pipes Bohemia (www.pipes.cz)




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